Surrey Design and Build Frequently Asked Questions

No. We do not employ any sales people, only experienced designers.
No. We will help you to decide on style and design, then prepare a detailed quotation for you which we prefer to email directly to you.
We only use the best products available and they will all meet or exceed the required industry standards including B.S. and Fensa.
Yes. We carefully vet each one and check the quality of every job they complete. You will be asked for your comments on the quality of product, service and installation.
Yes. From concept, through design, CAD plans, planning application, ground works,installation and finishing touches you will deal with us directly through your project manager.
Yes. We offer a full 10 year, transferrable, indemnified guarantee on all qualifying products. These are issued on completion of the installation.This means that, if we are unable to resolve your warranty issues to your satisfaction, you will have a separate contract to rectify the problem.
Subject to weather and supply delays beyond our control as a general guide a conservatory can be installed within a week, windows 2-3 days and doors in a day.
Currently the answer is no as there is generally a cost involved in this which we would need to pass on to you. However, you are welcome to arrange your own loan facility.
Yes, unless you specifically ask us not to.
Yes. We can supply and fit tailor made roof and window blinds, awnings and security grilles. Air conditioning systems. Spa environments, patios, brickwork, electrical and plumbing work. We also fit kitchens and bathrooms as our installers are trained and experienced in these areas as well. Call or email us for a quotation.